Help Center
Got Questions?
Everything you need to know — from our 21+ age policy and lab testing to shipping, returns and product care.
Topic 01
Orders & Shipping
Shipping is free on every order above ₹700. Below that a flat ₹79 charge applies. All orders ship in plain, discreet packaging with no brand markings on the outside.
Metro cities (Bengaluru, Delhi, Mumbai, Hyderabad, Chennai) receive orders in 48–72 hours. The rest of India typically takes 3–6 working days. We send tracking updates via SMS.
Unopened items in original sealed packaging can be returned within 7 days of delivery. Glass breakage caused during transit is replaced free of charge — just send us a photo within 24 hours of receiving the order.
Currently we ship only within India. International distribution partnerships are in progress — sign up for our newsletter to be the first to know when international shipping is available.
Topic 02
Products & Testing
Yes. Every paper batch is independently lab-tested for heavy metals, bleach residues and unwanted additives before it leaves our facility. Test reports are available on request — just reach out via our contact page.
No. We sell accessories only — rolling papers, pre-rolled cones, filter tips, hookahs, hookah coals, rolling trays and glass. No consumable product (tobacco, herbs or otherwise) is sold on this site.
We stock Slim (70mm), 1¼ (79mm) and King Size (110mm) rolling papers in natural unbleached and ultra-thin varieties. Pre-rolled cones are available in 1¼ and King Size with built-in filter tips.
Topic 03
Age & Policy
Our products are sold exclusively to adults aged 21 years and above. Age is verified at site entry and again at the point of delivery by our logistics partner. Proof of age may be required at the door.
Our delivery partners are instructed to verify a government-issued photo ID (Aadhaar, PAN, Passport or Driving Licence) before handing over the package. If no valid ID can be produced, the delivery will be held for re-attempt.
Smoking accessories (papers, cones, hookahs, glass) are legal consumer goods under Indian law. We do not sell any scheduled substance. Customers are responsible for ensuring local usage complies with state laws.
Topic 04
Product Care
Rinse glass with warm water immediately after each use. For deeper cleaning, fill with a mix of isopropyl alcohol (90%+) and coarse salt, shake well and rinse thoroughly with warm water until no residue remains. Dry completely before storage.
After every session, disassemble and rinse all parts — base, shaft, bowl and hose — with warm water. Wipe the shaft dry with a pipe cleaner and allow all parts to air-dry completely before reassembling. Never store a hookah wet.
Keep rolling papers and cones in a cool, dry place away from direct sunlight and humidity. Ideal storage temperature is 18–24°C. Avoid refrigerators as condensation can damage the natural gum line on papers.
Topic 05
Bulk & Distribution
Yes. We offer wholesale pricing for bulk orders across all product categories. Minimum order quantities and tiered pricing apply. Use our contact form with your requirements and we'll respond within 24 hours.
We welcome retail partnerships across smoke shops, lifestyle stores and online retailers. Contact us directly with your store details, location and expected monthly volumes to get started.
Still Need Help?
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For You
Can't find your answer? Our team is available to help with orders, products, wholesale enquiries and more.
Email
hello@rollingstone.co
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Available 10am – 8pm, Mon–Sat
WhatsApp
+91 98765 43210
